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Responsible Gaming

Responsible Gaming Policy For Nigerian Users

We acknowledge our duty to prevent gambling-related problems. Here, we outline the measures and resources designed to help players enjoy a safe and controlled betting experience, ensuring entertainment remains fun and within their budget while minimizing the risk of gambling issues.

Stay Fully in Control

Sports betting should remain a form of entertainment, not a source of income. Some individuals may treat it as a way to make money, which can cause emotional stress and financial problems. We want you to enjoy betting responsibly, so we recommend following these guidelines. If you feel that sports betting is negatively affecting your life, consider reflecting on the following questions and try this quick self-assessment https://gamblersanonymous.org/20-questions/:

  1. Have you ever thought about reducing your sports betting?
  2. Have others criticized your betting habits, making you feel annoyed?
  3. Have you ever felt guilty about your betting behavior?
  4. Have you experienced regret after placing bets?
  5. Have you ever needed a “morning fix” to calm your nerves or recover from betting losses?

Understanding your results:

  • 0 Yes Answers: Low risk of sports betting problems.
  • 1 Yes Answer: Moderate risk; additional assessment might be necessary.
  • 2 or More Yes Answers: High risk; professional evaluation and support are strongly advised.

Voluntary Account Lock

We provide a self-exclusion feature for players who want to pause sports betting for a set period. By choosing self-exclusion, you voluntarily block your account and prevent access to any betting activities.

Available durations for self-exclusion include:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent exclusion)

Enabling Self-Exclusion

To enable self-exclusion for sports betting, go to the responsible gaming section in your account settings or contact: [email protected]. Once self-exclusion is activated, your account will be locked, and you will not be able to access it for the selected period. During this time, you will not receive any promotional emails or notifications.

To reactivate your account, you must submit a written request. We will remind you of the responsible gaming tools available and recommend completing a self-assessment questionnaire before proceeding with reactivation.

Self-exclusion cannot be canceled before the end of the chosen period. A lifetime self-exclusion is permanent and cannot be reversed.

This tool is designed to help sports betting players regain control over their betting habits and prevent further harm. By opting for temporary or permanent self-exclusion, you take an important step toward safeguarding your well-being and ensuring that sports betting remains a safe and enjoyable form of entertainment.

Temporary Break

A cooling-off period allows sports betting players to take a temporary break to regain control over their betting habits. During this time, you will not be able to place any bets or make deposits into your account.

Duration of cooling-off period:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

You can start a cooling-off period directly from the Responsible Gaming section in your account settings. Once activated, your account will be temporarily restricted, blocking all sports betting activity, including deposits and wagers. This process is fully automated and takes effect immediately. Early termination of the cooling-off period is not allowed—you must wait until the selected period ends.

The cooling-off period is intended to give players time to reflect on their betting habits and make more informed decisions before resuming sports betting. After the period ends, you can continue using your account without any additional steps.

Problem Gambling Support

GambleAware provides confidential guidance, support, and resources for individuals facing issues with gambling. Their goal is to reduce gambling-related harm through education, counseling, and assistance services.

GamCare, a leading organization offering advice, counseling, and practical support for the social effects of gambling, can be accessed at www.gamcare.org.uk. Their confidential helpline is 0845 6000 133. Non-UK residents can contact GamCare to find information on international support services.

Gamblers Anonymous is a global fellowship offering a 12-step program to support individuals in overcoming compulsive gambling. Meetings take place worldwide, with members providing mutual assistance.

Gambling Therapy offers guidance and counseling to anyone affected by gambling problems. Their professionals provide support both in the UK and internationally. More information is available at www.gamblingtherapy.org.

Online Access Limits

In line with our policy, individuals below the legal betting age are strictly prohibited from using our online sports betting services. We reserve the right to request age verification from any registered user at any time and may temporarily suspend the account until the necessary documents are provided. If it is found that a user has breached this policy, their account will be blocked, and any winnings will be forfeited.

To ensure compliance with age restrictions, we apply the following measures:

  • During registration, players are clearly informed that our sports betting services are not available to underage individuals.
  • When creating an account, players must provide documents verifying their legal age and confirm their date of birth.
  • All marketing and promotional activities target only individuals of legal betting age. Any attempt to involve underage users violates both our policy and the guidelines in this document.

Various software tools can limit or block access to certain websites. These tools can help parents prevent children from accessing sports betting sites. If you share your device with minors or with individuals who have requested self-exclusion, consider using parental control solutions such as:

Please be aware that users under 18 caught using the site will lose any winnings, and their details will be reported to the relevant authorities.

Responsible Gambling Tips for Players in Nigeria

We suggest considering the following tips before engaging in sports betting to ensure it remains an enjoyable activity without negative consequences:

  • Set a deposit limit: Decide in advance how much money you can afford to wager based on your financial situation. Only bet amounts meant for fun and entertainment.
  • Avoid chasing losses: Don’t take excessive risks to recover previous losses. Bet for enjoyment, not as a source of income.
  • Set a time limit: Decide how long you will spend betting and stick to it. Keep sports betting balanced with other hobbies and activities.
  • Play responsibly: Avoid betting when you are stressed, depressed, or under pressure. Do not bet while influenced by alcohol, drugs, or certain medications.
  • Take breaks: Pause if you feel tired, distracted, or unable to focus.
  • One Account per person: To maintain control over your betting habits and spending, it is strongly advised to use only one account per individual.

Please note that anyone not meeting the age requirements will have winnings forfeited. Any deposited funds from underage users will be returned, accounts may be frozen, and relevant authorities may be notified.

Details & Contact

Our support team is available to assist you via email at no extra cost: [email protected]. We will always keep your information confidential and will not share it with anyone without your permission.